Help Center
Guides for account approval, storehouse access, wallet deposits, order tracking, withdrawals and refunds.
Short guides for the tasks that come up most often. Pick a topic below, or send a question from the support page if your case is not covered.
Getting started
Create an account, wait for the approval decision, then browse stores, add items to the cart and pay from your wallet balance.
- Sign in with your email address and password.
- Check that your delivery address is current before checkout.
- Keep a deposit receipt ready before you apply for wallet funds.
Customer registration and account activation
New customer accounts start as pending. The marketplace team reviews each registration, and sign-in opens once the account is approved. A rejected registration cannot access the marketplace; contact support if you believe the decision should be reviewed.
Vendor registration and store setup
Vendor applications are reviewed in the same way. After approval, add a store name, description, banner and profile image, then choose products from the storehouse that the platform has assigned to your store.
- Storehouse access is granted per product, so request access for any item you cannot see.
- Vendors cannot change catalogue pricing, images or stock.
- Keep your store policies and payout details up to date.
Browsing and purchasing products
Filter the catalogue by category, price, rating and availability. A product can be sold by more than one store, and the store shown at checkout is the seller for that line.
Wallet deposits and payments
Deposits need three details: the amount, the transfer reference and the payment receipt image. The minimum deposit is 20.00 USD. Funds appear in the wallet only after the team approves the application.
- Wallet balance is the only payment method at checkout.
- An order cannot be submitted when the balance is below the order total.
- Vendors pay supplier costs from their own wallet before the warehouse releases an order.
Order tracking and order history
Every order is saved to your account as soon as payment is complete. The order page shows the items, the wallet payment, the delivery address, the carrier and the tracking number once the parcel has shipped.
Withdrawals and refunds
Vendors request a withdrawal from the wallet page and the team reviews it before payout. A paid order cancelled before dispatch is refunded to the customer wallet in the same amount.
Frequently asked questions
How long does approval take? New customer registrations and vendor applications are reviewed by the marketplace team, and the decision appears on your account the same day it is made.
Why can I not see a product in my store? Storehouse access is granted per product. Ask the marketplace team to assign the item to your store, then add it from the storehouse page.
Can I change the amount after submitting a deposit? A submitted application is fixed. If the amount was wrong, contact support before the application is reviewed.