Privacy Policy
Which information the marketplace collects, how it is used, how long it is kept and how to ask about your own data.
This policy explains which information the marketplace collects, why it is collected and how it is handled. Replace any placeholder wording with the policy your business has reviewed.
1. Information collected from users
The marketplace collects what is needed to run an account, deliver orders, review payments and answer support requests.
- Account details you enter during registration.
- Order, wallet and deposit records created while you use the marketplace.
- Messages you send to a store or to support.
2. Personal information and account details
This includes your name, email address, phone number, profile image and account status. Vendors also provide store name, store description, banner and profile images and payout details.
3. Payment and transaction information
Wallet balances, deposit applications, transfer references, receipt images and order payments are recorded so every movement can be traced and audited. No card details are stored because cards are not used on the marketplace.
4. How personal information is used
- To open and review accounts and keep marketplace access secure.
- To process orders, wallet payments, deposits and refunds.
- To answer support requests and resolve disputes.
- To send transactional notices such as order confirmations and account decisions.
5. Data storage and security
Records are stored in access-controlled systems and are available to staff who need them to operate the marketplace. Passwords are held in protected form and administrative actions are logged.
6. Information sharing and third-party services
Order and delivery details are shared with the selling store and the warehouse that fulfils the parcel. Transactional email and live chat are provided by external services that receive only the information needed to deliver those messages.
7. Cookies and tracking technologies
The site uses local storage to keep your session and your cart between visits. Analytics or advertising cookies are only used where they are disclosed on this page.
8. User privacy rights
- Ask for a copy of the personal information held about your account.
- Ask for incorrect details to be corrected.
- Ask for your account to be closed, subject to open orders and legal retention duties.
9. Data retention and deletion
Order, payment and audit records are kept for as long as needed to meet accounting and dispute obligations. When an account is closed, records that are no longer required are removed or anonymised.
10. Contact information
Privacy questions can be sent to the support address listed on the support page. State clearly that the request concerns privacy so it reaches the right team.