Support

The support team handles account reviews, wallet questions, order and delivery issues and vendor store setup. Send a message with the form below and include your account email and order number where relevant.

General customer support information

Messages are read in the order they arrive. Most questions about orders, wallets and accounts are answered within one business day.

• Have your account email ready so the team can find your record.
• Include the order number for anything related to a purchase.
• Attach a receipt reference for deposit questions.

Customer account assistance

Contact support when a registration is pending longer than expected, when a sign-in fails, when your profile details need correcting, or when you want an approval decision reviewed.

Vendor account assistance

Support can help with store applications, storehouse product access, storefront images, supplier cost payments and withdrawal requests.

Payment and wallet support

Deposits are credited after the amount, transfer reference and receipt image have been checked. If a deposit is rejected, the reason appears on the deposit record and a corrected application can be submitted.

Order and delivery assistance

Send the order number when a parcel is late, arrives damaged or is missing an item. The team can check the warehouse status and open a dispute on your behalf.

Support email

Prefer email? Write to the support address shown in the form below. This is placeholder contact information and can be replaced from the admin console.