Terms and Conditions

These terms describe how the EcartGlobal marketplace works and what customers, vendors and the platform operator can expect from each other. Replace any placeholder wording with the terms your business has reviewed.

1. Introduction and acceptance of terms

EcartGlobal is a marketplace where independent vendors list products from a central catalogue and sell to shoppers. The platform operator runs the catalogue, the wallet system and order fulfilment support.

By creating an account, browsing the marketplace or placing an order, you agree to these terms. If you do not agree, please do not use the marketplace.

2. Account registration and responsibilities

Every new customer registration and every vendor application is reviewed by the marketplace team before the account can access buying or selling tools.

• Keep your sign-in details private and tell support if you believe someone else has used your account.
• Give accurate contact and delivery information so orders and notices reach you.
• Use one account per person or business and do not share an account between people.

3. Customer and vendor obligations

Customers agree to pay for orders they place and to use the marketplace lawfully. Vendors agree to keep their store details current, to fund supplier costs before an order can be released, and to respond to buyer messages in a reasonable time.

Vendors may only list products that the platform has assigned to their store, and may not change catalogue pricing, images or stock levels.

4. Product listings and purchases

Product descriptions, images and stock levels are maintained centrally and may change without notice. A listing on a vendor storefront does not guarantee availability until an order is accepted and paid.

Where a product is sold by several stores, the store shown at checkout is the seller responsible for that line.

5. Payments, deposits and withdrawals

Orders are paid from the wallet balance at checkout. Wallet funds are added by submitting a deposit application with the amount, the transfer reference and the payment receipt; a deposit is credited only after the marketplace team approves it.

Vendor withdrawals are reviewed before payout and may be declined when the payout details do not match the store record.

6. Orders, shipping, cancellations and refunds

An order moves to processing once payment is received. Vendor supplier costs must be settled before the warehouse releases the parcel.

• Tracking details appear on the order page once the parcel leaves the warehouse.
• A paid order cancelled before dispatch is refunded to the wallet balance in the same amount.
• Delivery issues are handled through the dispute path on the order page.

7. Account suspension and termination

An account may be blocked, suspended or closed when these terms are breached, when payment references cannot be verified, or when required by law. Funds that are not linked to an open dispute are returned to the account holder.

8. Changes to the terms and conditions

These terms may be updated as the marketplace changes. The published version on this page applies from its publication date, and continued use of the marketplace means you accept the updated version.

9. Contact information

Questions about these terms can be sent to the support address listed on the support page. Include your account email and any order number so the team can find your case quickly.

Open the support page